At GlenNest, your satisfaction matters to us. We want you to feel confident shopping with us, and we aim to make returns and refunds as simple and transparent as possible.
You have 30 days from the date your order is delivered to request a return. Approved returns arranged through GlenNest are eligible for free return shipping.
1. Our 30-Day Return Window
You may contact us to request a return within 30 days of receiving your order.
To help us process your request, please provide your order number and the reason for your return. Our team will explain the next steps and confirm whether your return is eligible.
For change-of-mind returns, please keep the product, its accessories and original packaging in good condition wherever possible.
Because GlenNest products are earplugs intended for use in the ears, additional hygiene considerations may apply to opened or used items. These considerations do not remove any rights you may have under applicable law, including rights relating to defective, damaged or incorrectly supplied products.
2. Free Return Shipping
GlenNest offers free return shipping for approved returns arranged through our support team.
You will not be charged a return-shipping fee for an eligible return using the return method we provide.
Please contact us before sending anything back. Do not arrange or pay for return shipping independently, as we may be unable to reimburse shipping costs that were not approved in advance.
3. How to Request a Return
Returning an eligible order is straightforward:
Step 1 — Contact us
Visit our Contact page within 30 days of delivery. Include your order number and a brief explanation of why you would like to return the product.
Step 2 — Receive instructions
Our support team will review your request and explain the return process, including the approved shipping method.
Step 3 — Send your return
Follow the instructions provided by our team. For approved returns, we will arrange or confirm the applicable free return-shipping process.
Step 4 — Return assessment
Once we receive the returned item, we will assess it and inform you of the outcome and any applicable refund or resolution.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. Photos may help us assess the situation more quickly.
We will review the issue and explain the appropriate next steps, which may include a refund, replacement or another remedy as applicable.
Approved returns for damaged, defective or incorrectly supplied items will not incur a return-shipping charge. Your statutory rights under applicable UAE consumer-protection laws remain unaffected.
5. Refunds
If your refund is approved, we will issue it to your original payment method where possible.
The time it takes for the funds to appear in your account may depend on your bank or payment provider. We will notify you if additional information is needed to process your refund.
Any refund will be handled in accordance with applicable law and the circumstances of your return.
6. Exchanges
If you would prefer an exchange, please contact us within 30 days of delivery.
Exchange options depend on product availability and the circumstances of your request. Our support team will explain the available options.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has been processed or dispatched. If your order has already shipped, contact us for guidance on the available options.
Nothing in this section limits any cancellation or other rights available to you under applicable law.
8. Your Consumer Rights
This policy is intended to explain GlenNest's return and refund process. It does not exclude, restrict or replace any rights or remedies available to you under applicable consumer-protection laws in the United Arab Emirates.
Where applicable law provides a right or remedy that differs from this policy, the applicable law will prevail.
9. Contact Us
For return, refund or exchange assistance, visit our Contact page and include your order number.
We will do our best to guide you through the process clearly and fairly.
Thank you for choosing GlenNest.
Find Your Quiet.